Booking Information

Important information for your vacation

Local tax
A local tax of ca. € 1.50 per person/night (for those 15 and older) is charged at the hotel.

Reduction für children 
is valid for bookings from the 3rd person on
• 0 to 1 yr. old - 100%
• 2 to 5 yrs. old - 80%
• 6 to 12 yrs. old - 50%
• 13 yrs. or older - 10% 

Extra charges
+ € 10.00 for children's bed/crib
+ € 17.00 for breakfast on your arrival day
+ € 25.00 for single occupancy

Reduction for stays with breakfast only
- € 10.00 per person

Payment options
Cash, EC card, Visa, or MasterCard

Arrival and departure
On arrival day, rooms are available for check-in from 3:00 pm.  
On departure day, we ask that you check out of the room by 11:00 am.

 

Late Check out
- € 15.00 per person until 2:00 p.m.
- € 30.00 per person until 7:00 p.m.

We ask for your understanding in that smoking is not allowed in the hotel.
Smoking is permitted on our panoramic terrace with a breathtaking view of the Zillertal mountains.

Deposit & travel cancellation insurance

Deposit
In order to guarantee your booking, we ask for a deposit of € 300.00 per room. 

Updated cancellation conditions winter 2021/2022

We want you to be able to plan your holiday without worries.
For bookings in winter 2021/2022 (from December to April) we guarantee you the security of cancelling free of charge up to 48 hours before arrival.

These conditions apply if one of the following reasons applies:

❖ A travel warning for the province of Tyrol.
❖ A state quarantine order for returning travellers from the federal state of Tyrol.
❖ You yourself have tested positive for Covid-19 (presentation of a positive test result is necessary)
❖ The district of Schwaz is set to red at the Corona traffic light
❖ Due to Covid-19, no skiing is possible in the entire Zillertal.

Should one of these cases occur, we will cancel your booking free of charge.
We will convert your already made deposit into a value voucher which does not expire and can be redeemed at any time on your desired date.
We will be happy to refund your deposit on request.

Otherwise, the Austrian hotel and contract conditions apply!


General cancellation conditions
Please note that cancellations are valid only in written form (by mail, fax, or e-mail) and are charged as follows:

- Up to 3 months before arrival - free cancellation possible! 
- until 1 month before arrival -  40% cancellation fee
- up to 1 week before arrival -  70% cancellation fee
- in the week of arrival - 90% cancellation fee
- in case of no-show or early departure - 100% cancellation fee

General terms and conditions for the hotel industry

Travel cancellation insurance
Our experience shows that things do not always turn out as expected. To avoid unnecessary cancellation fees and anger, we recommend the Hotel Cancellation Premium Insurance of the Europäische Reiseversicherung AG. Information about the data processing of Europäische Reiseversicherung: Information Sheet
You can also arrange the insurance yourself!

If you give us your credit card details, you expressly declare your consent that the deposit or the stated cancellation fees can be deducted from your credit card.